Delivery & Returns

Delivery

Everything is packed by hand and dispatched from our warehouse in Poole, Dorset. Delivery options and costs are shown at checkout before you pay.

United Kingdom. Standard delivery on all orders, with tracking sent to you by email once the parcel leaves us.

International. We ship worldwide on a tracked international service. Duties, import taxes and customs charges outside the United Kingdom are the responsibility of the recipient unless stated otherwise at checkout.

Large and fragile pieces. Some items travel on a dedicated service rather than by parcel carrier. Where that applies we will contact you to agree a delivery date rather than leaving it to chance.

Returns

You have the right to cancel your order within fourteen days of receiving it, without giving a reason. Personalised, engraved and commissioned pieces are the exception.

Items must come back unused and in their original packaging. Any sign of use or tampering may affect your eligibility for a refund. Return postage is paid by the customer.

Write to us first at sales@pero-nino.com and we will send you return instructions. Once the piece is back with us and has been inspected, we will confirm your refund.

If something arrives damaged

It happens, rarely. Photograph the outer box and the piece before you unpack anything further, and send the images to sales@pero-nino.com. Photographic evidence is needed before a return can be approved, and with it we can put things right quickly.

Returns address

Pero Niño
Unit 13, Lytchett House
Wareham Road
Poole, Dorset BH16 6FA
United Kingdom

Please do not send anything back before contacting us first.

None of the above affects your statutory rights.